Privacy Policy

Last updated: March 2026

1. Introduction

Domus Services ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (domuscsp.com), use our services, or interact with us in any capacity.

Domus Services is registered under the Abu Dhabi Global Market (ADGM), holds a RERA license, and operates under Abu Dhabi DED. We comply with applicable data protection laws, including the ADGM Data Protection Regulations 2021 and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

Information you provide directly:

  • Full name, email address, phone number, and company details when you submit a contact form or inquiry
  • Identification documents, proof of address, source of wealth, and source of funds declarations as part of our AML/KYC compliance obligations
  • Professional and financial information provided during investor qualification or project intake processes
  • Communication records including emails, meeting notes, and correspondence

Information collected automatically:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses and search terms
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To process inquiries, applications, and service requests
  • To conduct due diligence, AML/KYC checks, and investor/project qualification
  • To communicate with you regarding our services, updates, and opportunities
  • To comply with legal and regulatory obligations
  • To protect against fraud, unauthorized transactions, and other liabilities
  • To analyze website usage and improve user experience
  • To enforce our terms and conditions and protect our legal rights

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: Processing necessary for the performance of a contract or to take steps prior to entering into a contract
  • Legal obligation: Processing necessary for compliance with legal or regulatory requirements, including AML/KYC obligations
  • Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
  • Consent: Where you have given explicit consent for specific processing activities

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers: Third-party vendors who assist in operating our business (IT, hosting, CRM, compliance screening), bound by confidentiality agreements
  • Regulatory authorities: When required by law, regulation, or legal process (ADGM, UAE Federal authorities, FATF requirements)
  • Professional advisors: Legal counsel, auditors, and compliance consultants under professional privilege
  • Business partners: With your consent, to facilitate introductions between investors and project companies as part of our placement services
  • Corporate transactions: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure data room infrastructure for confidential documents
  • Staff training on data protection and confidentiality

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active client relationships: duration of the engagement plus 7 years
  • AML/KYC records: minimum 5 years after the end of the business relationship, as required by law
  • Marketing inquiries: 2 years from last interaction, unless you opt out earlier
  • Website analytics: 26 months

9. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to or restrict certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@domuscsp.com.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, including jurisdictions where we operate or where our service providers are located. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Domus Services
Office C-95 Al Ahlia, Wrayq St, Al Bateen
Abu Dhabi, United Arab Emirates
Email: info@domuscsp.com
Phone: +971 58 553 4059